It's already been a long week and it's only Wednesday. :P
Our water heater has been leaking. We were going to take advantage of 18 month no interest special financing through Home Depot to purchase the new water heater and have them install it. So I went through the Home Depot website to book the free consultation. Their website says that they send someone out who comes out and takes a look at what we currently have and makes sure the water heater we've picked out will work...then gives us a quote. Well...we had "Jim" from Plumbco call us and said he didn't need to look come out and look...we just buy the water heater and he picks it up and installs it...then we pay Home Depot $900 for the labor. I ordered the water heater online and put Plumbco as the party picking it up. He was supposed to come out on Wednesday. Well...Jim ended up texting Johnny and said he wasn't licensed in Derby. Um...WTF? I had to provide our address when I set up the free consultation, so I guess they don't pass the address on to the contractor? Oh...and Jim from Plumbco is also the only contractor that Home Depot uses. When I called Home Depot's in-home service department, they said they would "try" to find a local contractor who can service our area and "if" they find someone, they'd call us in 24-48 hours. Are they going to call if they don't find someone? Of course not. So I said never mind and just had them cancel and refund the order. So now we're starting all over finding someone to replace our water heater. We were only using Home Depot for the special financing, but I have a credit card that has no interest for the next year now...so we'll just use that and find a local plumber. I found one on Facebook that has a lot of good reviews, so Johnny is going to call him tomorrow. Hopefully it'll work out...I hate trying to find contractors for home repairs. I haven't been a fan of several we've used so far (like the guy who replaced two sides of our fence).
Ugh. It's always something!
That's true for work, too. I did finally get the replacement part for my Romeo cutter. I've also not been pleased with the 11x17 vinyl sticker paper that I'd been using for sticker sheets. There has been an issue with the adhesive separating and spots where it doesn't cut through very well. Getting a new blade and a new mat didn't solve anything. And the batch of paper that I'd used at the beginning of August was so much worse. It basically wasn't cutting the stickers at all. I tried increasing the pressure, slowing it down...it either wouldn't cut through or it would cut all the way through (which doesn't work for a sticker sheet). And it had to be the paper...because my letter-sized pages from a different brand cut just fine with the same settings, blade, and mat. And of course I didn't realize the problem until I had a customer contact me about it. I've sent out three replacements and then provided a refund for one customer because a replacement wouldn't arrive in time before school started. When I started using the 11x17 sticker vinyl so I can print four sticker sheets per page, Koala was the only brand that had that size. They only sold it in packs of 30 and there was a "digital label" watermark on the back of the page...which I covered up with my own text logo printed all over the back. Now I am using the Uinkit 11x17 pages that I can order in quantities of 100 or 200...plus it doesn't have anything printed on the back. And most importantly...it cuts so much better on my Romeo.
Oh and speaking of work issues...I had a crappy "customer" today. I say "customer" because I'd canceled her order. I have free standard shipping for my sticker and magnet orders because I use Etsy's letter mail labels which allows me to send orders using metered mail prices (currently $.78 for 1oz). However, Etsy's shipping process doesn't allow sellers to send merchandise via letter to US territories and APO/FPO addresses. Etsy won't even let us print the label...we can only choose package shipping. This particular customer had ordered two 2" stickers to be sent to Puerto Rico. Her order total was only $6.50 and my cost to ship a package via Ground Advantage to Puerto Rico would have been $8.40 (because USPS recently decided to start charging lightweight packages the same as a 1lb package when shipped to what they consider to be rural zip codes). So, I sent her a message and explained that since her order was less than the cost of shipping, I canceled her order and said that if she wanted to repurchase the order, she could upgrade to Ground Advantage shipping so I could send the order to her. I also have this statement in every single one of my Etsy listings: "Because of the way Etsy shipping is set up, US Territories and APO/FPO addresses will require being shipped as a package. If the package shipping rate is not automatically applied to your order, I may have to create a custom listing for you to be able to pay the postage for the order. If you don’t want to pay the postage, I can cancel the order for you instead."
When I sent her the message, I mistakenly said USPS wouldn't allow me to send merchandise as a letter to PR when I meant Etsy wouldn't allow it...just like I state in my listing description. Well, she jumped on the "USPS" part and accused me of trying to blame USPS instead of my "business decision" not to offer free shipping to PR like other businesses in the continental US that she's gotten free shipping from. She said she, "would have appreciated having that explained clearly rather than having it presented simply as a USPS restriction," and, "Thank you for canceling the order. I'm happy to take my business elsewhere." Uh...with her attitude...yeah, me too! I've covered the cost of package shipping to Puerto Rico multiple times in the past when the order total was more than the cost of shipping...but I'm not going to pay more for shipping than the total amount of the order. Especially when the explanation she wanted was already available to her before she ever made the purchase. While it's extremely common for customers not to read listing descriptions...it's still not my fault. I provide the information and that's really all I can do.
So anyway...I responded and apologized for saying USPS wouldn't allow it when I meant Etsy doesn't allow it, copied and pasted my listing description which explains that Etsy doesn't allow it, and explained the fact that her order total was $6.50 and the cost to ship it would've been $8.40. Her only response was, "Puerto Ricans are not gullible. Please educate yourself," and then pasted a ChatGPT link to Postal Explorer and blocked me. Um...I worked for USPS for 3 years (and Johnny still works for them) so I'm fairly certain I'm more "educated" about USPS than she is. :P And considering I'd already said that I hadn't meant to say USPS in the first place...I'm assuming she didn't even read my response. But...luckily she's only the fourth rude customer I've had in the last 5 years.
In other news, Johnny and I celebrated our 9th year of marriage and 14 years back together this week! I truly love our relationship. He's been "the one" for me for the last 21 years...and our life together is even better than I could have imagined back then when we first started dating. :) We decided to order Hibachi Boy for our anniversary dinner and watched another episode of The Bombing of Pan Am 103 (and then tonight we watched the newest episode of Reacher). It was a nice, quiet night at home...which is just the way we like it. :)